Parts of the UK are experiencing their heaviest snowfalls in 18 years – causing major disruptions up and down the country. Schools are shut, roads are closed and many employees have been unable to reach their place of work – which can prove costly for many businesses.
Lack of staff means a lack of people available to answer telephone calls – which could mean that many firms are missing out on important enquiries and valuable sales calls – crucial in the current economic climate.
However, these essential telephone calls do not have to be missed.
Companies that use non-geographic telephone numbers (0845 numbers, 03 numbers etc.) can simply attach online call divert systems to their phone lines instantly – without any additional equipment to clutter-up the office.
Online call divert packages enable companies to re-route calls to their 0845 numbers to another landline or mobile of their choice. So, if someone is unable to reach the office because of the snow, all they need to do is login to their computer or dial a dedicated number and they can divert all calls to their mobile number instantly – meaning that all calls are answered.
It is clear that a call divert system is perfect for disaster recovery. Here are 5 other ways that it can help out businesses:
1. Organisations can keep one telephone number for life. If they move offices – simply re-route the number to the new landline.
2. Saves money on reprinting stationery and business cards with new telephone numbers.
3. Enhances customer service as callers will always be able to reach someone at the company.
4. If someone is on holiday then their calls can be re-routed to the next most relevant person to deal with.
5. Calls can be diverted to a professional call answering service out of hours if required.
Many UK businesses and organisations use non-geographic telephone numbers because of the flexibility and control that they offer them. A quick look at online business directories proves this. For example, the BBC uses 03 numbers for many of its departments, Amazon uses 0800 numbers for its customer services and Thomson Local use many 0845 numbers.
Online call divert is merely the tip of the iceberg when it comes to the features that non-geographic numbers offer. Caller menus (press 1 for sales, 2 for accounts etc.), Call recording and call statistics are all popular online systems that many businesses are using throughout the UK – come rain sleet or snow.
Related posts:
- VOIP Broadband Phone – Why You Should Switch to VOIP “Voice over Internet Protocol” or VoIP is technology that lets...
- Outsourcing F&A, Bookkeeping, and Customer Service In a day and age where everyone is moving to...
- Flat Rate Conference Calling For Your Business Everyone knows that a conference call is a telephone conversation...
- Drips and Disasters What a time I’ve had of late it all started...
- The Benefits of Reverse Cell Phone Number Lookup Services A reverse cell phone look up provides crucial information for...